Effective Date: 20 September 2023
- Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us, such as your name, contact information (email address, phone number), and billing details when you sign up for our services, make a booking, or contact us for support.
1.2 Usage Information: We automatically collect certain information about your usage of our website and services. This may include your IP address, device information, browser type, operating system, and pages you visit on our website.
- How We Use Your Information
2.1 Providing Services: We use your personal information to provide the laundry and dry cleaning services you’ve requested, including order processing, delivery, and customer support.
2.2 Communication: We may use your contact information to send you service-related communications, such as booking confirmations, delivery updates, and important notices.
2.3 Improving Services: We analyze usage data to improve our website, services, and user experience. This may involve enhancing our offerings, identifying trends, and addressing technical issues.
2.4 Marketing: With your consent, we may use your information to send you promotional offers, newsletters, and other marketing communications. You can opt out of these communications at any time.
- How We Share Your Information
3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support.
3.2 Legal Compliance: We may disclose your information as required by law, such as in response to legal requests or when necessary to protect our rights, privacy, safety, or property.
- Your Choices
4.1 Access and Update: You have the right to access and update the personal information we hold about you. You can do this by logging into your account or contacting us.
4.2 Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us.
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
- Contact Us
Experience the difference of quality care and exceptional service with Laundrywala. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information.